Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Skip redundant approvals if approver has already approved

My question pertains to approval chains.  Early in our workflow, we may have different individuals approving requests as:

  • Budget Approver (always the same individual)
  • Tech Approver (one approver but can be different people)
  • Legal Approver (always the same individual)

Later in our workflow, we require additional approvals from the heads of departments and business units:

  • Department Approver
  • Business Unit Approver

If John Smith already approved as the "Tech Approver" but he's also the Department Head, how do I configure approvals to skip this approval?  

I know I can search for John's approval by:

approvals = approver("jsmith") and not approvals = pendingBy("jsmith")

...however, because "Tech Approver" can be different people, I'd like to set "approver" to "Tech Approver" custom field but this is not supported:

e.g. approvals = approver("Tech Approver") 

Is there any way to pull this information using ScriptRunner?  Other suggestions/recommendations?


1 answer

0 votes
Fahad Siddiqui Community Leader Sep 22, 2020

@Huyen Huynh  you can go and check the "Automation" option where you can define default rules.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you