Can anyone help with missing global setting?
- The reference is: Projects / "Service Desk / Project Settings / Channels / Email / Connected Email / View Logs
- The organizer / site-admin cannot view Service Desk Channel Email processing logs.
- Group settings remain at default and have not been altered.
- Site admin should, by default, have superadmin / master control and be able to access all things admin and user across all products and projects.
- No other global settings appear under System / Security / Project Roles
@SP Support - is the issue that you have a site-admin that can't access the admin page for Jira Service Management email logs?
OR the project-specific specific page for email logs?
example: https://<your-company>.atlassian.net/jira/servicedesk/projects/<service desk project ID>/settings/email
What happens when they try to access either of those pages?
By default members of the site-admins group should be permitted to see those pages via your Jira site's Global Permissions page.
@Dave Liao, wow what a fast response! Thanks!
On your last point regarding default settings, I agree, have cross-checked, and it appears to be appropriately structured for site-admin to access.
-- As an aside, I do find it odd that when cross-checking the above's group permissions, Atlassian's layout for the uneditable site-admin default layout is illustrated by products being shown as:
Or perhaps integrating Service Management as a customer-facing sub template / product under the Jira header, but I am still learning, as we continue to further integrate additional Atlassian products
Ha, my response was fast because I happened to be browsing Community when you posted. 😉
Anyway, ensure that the person trying to view those logs is also a project-level admin. Generally, this means adding them to the project (under People) and assigning them the "Administrators" role.
That solved the issue.
Also, it is good to know that site-admin does not have project admin by default and project settings have unique internal access controls located:
https://<your-company>.atlassian.net/jira/servicedesk/projects/<service desk project ID>/settings/access
I will dig into this further to better understand.
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