My Service desk manager has asked if we could change our JSD in order to simplify the interface for our customers.
He has suggested we just have 2 options :
The service desk team would then determine which issue type (and associated workflow) would apply to the ticket and update it accordingly.
The problem that I have with this is that the process of changing the issue type involves moving through 4 screens which feels very cumbersome.
Has anyone done something similar and if so could they offer any suggestions?
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events