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Show "Channel" in Queues

Dear all,

 

I recently tried to show the Channel field within our JSM queues - however, that's not possible. As far as I could find out, it is neither possible to edit the Channel nor show it within search results as a column. 

Although I can search for it with JQL (e.g. issue.property["request.channel.type"].value = "portal") I wonder if I'm the only one missing this feature or if there is something I am overseeing?

Thanks and best regards,

Alessa

1 answer

0 votes
Brant Schroeder Community Leader May 04, 2021

@Alessa Jaeger _LSY_ You can use it in JQL and search for it but you can not display it in the results.  There is a feature request here that you can vote on: https://jira.atlassian.com/browse/JSDSERVER-1247

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