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Show fields based on workflow status in Jira Service Desk Customer Portal Edited

Jay Chapani
Jay Chapani Jul 28, 2020

Is it possible to show fields based on workflow status in Jira Service Desk Customer Portal?

Example:

I would like to show the change start/end date once we review and plan the change. So customers will not see these fields during change request submission.

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Jul 28, 2020

No, field displays are not dependent on status, they're dependent on whether they are on the view screen or not.

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Jay Chapani
Jay Chapani Jul 28, 2020

@Nic Brough _Adaptavist_ - Is possible to display fields based on status in customer portal?

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Jul 28, 2020

Please see the answer you just commented on.

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