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Show fields based on workflow status in Jira Service Desk Customer Portal

Jay Chapani
Jay Chapani July 28, 2020

Is it possible to show fields based on workflow status in Jira Service Desk Customer Portal?

Example:

I would like to show the change start/end date once we review and plan the change. So customers will not see these fields during change request submission.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 28, 2020

No, field displays are not dependent on status, they're dependent on whether they are on the view screen or not.

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Jay Chapani
Jay Chapani July 28, 2020

@Nic Brough -Adaptavist- - Is possible to display fields based on status in customer portal?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
July 28, 2020

Please see the answer you just commented on.

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