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Shift Changes in JIRA Service Management

Hello,

Is there a built-in functionality or add-on for supporting shifts and shift changes in Jira service management, e.g. assigning agents to shifts, reviewing open issues that are not assigned to the active shift or to agents working in the active shift, etc.?

Thanks,

Barak

2 answers

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Kat Marketplace Partner Dec 21, 2020

We use Elevator from Sapling Valley.

At first look it looks cool. Does it have an API?

Kat Marketplace Partner Dec 22, 2020

I am not sure about the API capabilities. I am a GUI-type admin only :)

In Cloud I would recommend to use Automation for JIRA. I had a quick look for Elevator and it seems a very cool app but it's only available for Server/DC

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