Is it possible to Share a ticket by default to an organization in a Project based on the request type (eg. Bug) as soon as it is created. Currently a customer needs to share any ticket explicitly by clicking Share and entering required customer names.
I tried creating a custom rule, but there isn't any Action that allows me to Share it to others within the Project. Please see below for the available actions with which I would not be able to achieve the desired outcome.
Please advise if there is a way to do this and also if this can be added in the future developments?
Sharing a request to an organization can be done by simply setting the "organisations" field.
If the request is private this is not filled in, if you add a value there the issue is shared with that organisation.
So see if "edit issue" gives you the option to set the Organisations field.
Also perhaps take a look at the new automation in Cloud (you can find it at the bottom of your project settings called "Project Automation") this is one that is a bit more advanced.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events