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Share ticket with multiple group automation

I want to set a rule that will append sharing a ticket with an organization when a ticket is created. I've seen some comments on the community about adding an organization, but I need to always add a group to the existing groups shared with when a specific ticket type is created. Is there a way to do this?  

 

Thank you, 

 

-Nate

 

https://community.atlassian.com/t5/Jira-Service-Management/Automation-to-Share-a-Ticket/qaq-p/2142494

2 answers

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Jack Brickey Community Leader Jan 13, 2023

Hi @Nate Dickinson ,

So the link you provided should get you most of the way there I think. Note that the link is associated with Server so there are some subtle differences. The one thing you would want to add to your automation rule is a condition for the specific issuetype. Do you have a rule you are currently working on that is not quite right? If so please share.

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John Funk Community Leader Jan 15, 2023

Hi Nate,

Just curious why you need to keep adding groups? Do you have the organizations setup already? Are you using those? 

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