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Share ticket with multiple group automation

Nate Dickinson
Nate Dickinson Jan 13, 2023

I want to set a rule that will append sharing a ticket with an organization when a ticket is created. I've seen some comments on the community about adding an organization, but I need to always add a group to the existing groups shared with when a specific ticket type is created. Is there a way to do this?  

 

Thank you, 

 

-Nate

 

https://community.atlassian.com/t5/Jira-Service-Management/Automation-to-Share-a-Ticket/qaq-p/2142494

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Jack Brickey
Jack Brickey Community Leader Jan 13, 2023

Hi @Nate Dickinson ,

So the link you provided should get you most of the way there I think. Note that the link is associated with Server so there are some subtle differences. The one thing you would want to add to your automation rule is a condition for the specific issuetype. Do you have a rule you are currently working on that is not quite right? If so please share.

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John Funk
John Funk Community Leader Jan 15, 2023

Hi Nate,

Just curious why you need to keep adding groups? Do you have the organizations setup already? Are you using those? 

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