Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Share With Locked field in Portal

Hi Guys,

Hoping someone can help I have a field on our Portal page called Share With which is locked and not all of our projects are showing in the drop down. I think this field comes from Organizations which is a locked field also. Any one else have this field and if so is it connected to Organizations? How do i get all of our projects to show or filter into this field when added elsewhere in JIRA?

SW 1.png

SW 2.png

SW 3.png



1 answer

1 accepted

0 votes
Answer accepted

Hello Kerri,

Thank you for reaching out to Atlassian Community!

The field “Share with” that shows in the portal is indeed the exact same field “Organizations” that shows on tickets in Jira (agent view).

This field will show automatically in the customer portal for customers that are members of an organization. If a customer was not added to an Organization, this field won’t be displayed for them, so it’s not a custom field that you can add or remove, it will depend if a customer is/is not a member of an organization.  

If you have any other questions regarding this matter, please let us know.

Kind regards,

Hi Angelica,

Thank you for confirming this i thought it might be the case i will go and add in users now



Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

594 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you