Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Share Option Missing in Service Desk Portal

It seems the "share" option is not available in the Service Desk portal for users that also hold a JIRA Software license.  We use SSO for access, I've tried adding the impacted users to the group that allows Service Desk customer portal access in addition to the group that grants them Software access, doesn't appear to have worked.  

I'm out of ideas...any help you can offer would be greatly appreciated.

1 answer

Hi @Lacey 

In such cases our team using different roles for JDS, for example, collaborators. You can read more at the documentation.

All is depending on what your needs.

We use roles also...That didn't solve the issue as all of these users are under the same role but some are ONLY customers of the portal while others also have a software license...

Thank you though!

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you