Setup SMS and voice notifications

[Stephan Eichner]

Hello Comumunity,

reagrding to this article

https://support.atlassian.com/jira-service-management-cloud/docs/alert-notifications/

Unfortunately I can't find any alert notifications. I see the notification settings tab in my personal profile, but there is no further selection below. Do you need a specific product plan (Free, Standard Premium) for this function?

Thanks for more information.

[Fabian Lim]

Hi @Stephan Eichner

Welcome to the community!

You need to setup a team with members and then enable the alert/operations features. Once you do that, you should be able to see the options.  Also make sure that you have a JSM license assigned to you.

https://support.atlassian.com/jira-service-management-cloud/docs/launch-your-team-operations/

[Stephan Eichner]

Hi Fabian,

I currently only use the free version of JSM. But I should still be able to make the necessary settings. I created a team, but I still can't find the alert/operation features.

as I read the information of your Link above

To launch your team’s operations:

1.From your top navigation, go to Teams.

2.Select your team and scroll down to Operations.

3.Select Get started.

I don´t see Point 2 and 3 in my teams features. But as I understood also the free version should support the basic settings, o am I wrong?

[Fabian Lim]

Hi @Stephan Eichner

Based on the pricing site: https://www.atlassian.com/software/jira/service-management/pricing the free version doesn't have alert management capabilities.  

Cheers,

Fabian

[Stephan Eichner]

thanks for the fast answer

Stephan