We currently have email requests configured in our service project with several different alias addresses that would automatically create request tickets. I would like to add a component to a ticket based on what alias email ID the ticket was sent to. Is this something that can be achieved via Jira Automation?
For example, say we have the email requests configured for request tickets to be created when an email is sent to firstname.lastname@example.org.
If an email was sent to email@example.com, we would like to add the #apples component, but if the email was sent to firstname.lastname@example.org (alias address to email@example.com), we would like the #oranges component assigned to it.
Any and all assistance is very much appreciated!
Check your customer permissions, make sure that they can "Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project" that will allow email addresses in the To or Cc to be added to the request.
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