Right now, I'm receiving the email address from the reporter via a 3rd party tool in a custom field.
I only have the email and the reporter is already created.
I'm trying to do it via Automation for Jira.
I tried to set the reporter.emailAddress but I ended up having the reporter as anonymous.
Is there any way to do it only having the email from the reporter?
Thank you for reaching out.
Per your description, it seems that when an issue is created in your site, you would like to add the value of the customfield_10178 as the reporter of the issue using Automation for Jira. Is that correct?
If that's what you are trying to do, you can simply use smart values to copy the value from the custom field directly to the reporter field. This is the rule you must use:
For more information about Smart values, you can check the documentation below:
Let us know if you have any questions.
Please, confirm the following information so we can better troubleshoot the problem:
1 - The user you are adding as the reporter (email@example.com) is added as a service desk customer or a Jira user? Can you double-check you've added him to Jira with the exact same e-mail you're using in the Automation?
2 - Can you manually create a test issue and check if you can add him as the reporter?
3 - Check if the project role related to the apps (atlassian-addons-project-access) in your Jira is probably added to the edit issue permission under Project Settings > Permissions.
Let us know your results.
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