I've enabled the Service Desk CSAT customer review. But somehow client's don't get the request when completing / closing a ticket. I've tested it my self with a private email address.
They do receive all other email notifications from the Service desk.
can you please check the below settings from your side and confirm.
If you want a customer to receive a notification for issue resolved, you need to enable the notification on Project settings > Customer notification and Enable the "Request resolved". This setting will affect all tickets, so it's important that you enable before resolving the ticket.
Customer won't receive notification if you remove them from the reporter field.
Event: Issue closed
Schedule: Default Notification Scheme
Status: email@example.com Receives notifications for the 'Issue closed'. event firstname.lastname@example.org will not receive any notifications of your own changes.
email@example.com is the reporter
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