Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Request

Hi,

Could you please help me in understanding the JIRA Service request creation.

As of now we have done ServiceNow integration with Jira, now JIRA is able to create RITM number at SNOW system but before RITM the Request (REQ) has to be created.

Is there any provision that JIRA can create REQ ?

 

This information is quite urgent, kindly help me.

 

Thanks,

Shruthi

1 answer

Good afternoon @Shruthi Gowda 
Thank you for posting in the community,

I'm Jose, from the Exalate team.


How did you integrate it initially?

You can integrate Jira and ServiceNow very easily through an Exalate conneciton. 

 

You can connect any ServiceNow entity (Incidents, Service Request, Request Item, etc) to Jira issues in any project, it could be started from any of the two ends.

You will also be able to sync any field (custom or not) bidirectionally.


This guide might be interested for you:



Let me know if this helps you in your solution search 🙂

Best regards,

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

643 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you