Service Managment: Under Requests, use Manage Columns to include Updated Date

[Maralee]

Per the Atlassian team, Help center portal - how to customize tickets sort, the Updated Date column should be available from the Customize Columns screen.  I do not see this option (as a user with Admin rights), and advice is appreciated. 

[Walter Buggenhout]

Hi @Maralee and welcome to the Community!

It seems as if the updated date column has not (yet) been enabled by an administrator. That is something that must be done in JSM product settings first, as described in this support article.

Once the field is enabled there, you should be able to also work with it from the portal itself, which is what your screenshot is from.

Hope this helps! 

[Maralee]

Thank you! I had read that article previously, but was not following them precisely. I was clicking the wrong Manage Columns option:

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Thanks so much