Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desks' Survey Satisfaction email stop sending

Hi all,

The Survey Satisfaction survey stop sending emails after we have closed our tickets. 

Nothing had been changed in our workflow. Had somebody the same problem and a solution for it?

1 answer

0 votes

Hello @Giuseppe Mastrolonardo,

Thank you for reaching out to Atlassian Community!

The survey is sent when a resolution is set on a ticket. A ticket can be in the status Closed, but if the resolution is not set, the notification won’t be sent. 

If the resolution is being set, can you please let us know if the reporter of the ticket is also a watcher? 

I’m asking because the only new bug related to the survey is the one below:

Are customers receiving other notifications, like comments, status change? 

Please, check the details on the bug and let us know if it’s the same behavior. 

Kind regards,

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

762 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you