Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk to Jira Attachment Copy Edited

We have our Service Desks connected to our team's scrum boards.  We have automation that will create a scrum ticket if a new service desk ticket is created.  

Problem: there doesn't seem to be a way to copy (literally or the link) of the attachment in the service desk ticket to the scrum story.

Anyone know of a way to accomplish this?

1 answer

@Chris -

The only other way that I know of is to custom the WF in your JSD project - at JSD issue creation time, use post-function call to create the scrum ticket in your scrum project.  In our env, we have the Jira Misc Workflow Extensions (JMWE) add-on, where we use one of the add-on build-in call to create the ticket where we can copy the attachment(s) to the new issue. 

Here is the Marketplace link on this excellent add-on

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

172 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you