I run a service desk for our IT team and I was wondering if the following is possible. We have several requests that come through to us but are then passed on to another team. We don't want to make that team part of our service desk, but would like them to access the issues that are relevant to them - i.e. only see one of our queues. Is that a possibility?
Queues restrictions are not possible. Not in that specific sense.
Read more here:
Hope the above helps!
@Alex Koxaras Thanks for this. I am struggling through it. I created an issue security level for anyone in the new group. I created a queue for them, but am still unsure how to apply that security level just to that queue so that new group can only see that queue.
You don't apply the security level on the queue. You apply it on issue types via workflow (or jira automation). E.g.
@Richard Morgan if you have read the documentation you would know that:
Apart from the above, to apply a specific security level based on issue type you can: