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Service Desk satisfaction form not sending

Hello,

 

I have the same issue as reported in this case, however I was not able to resolve it myself.

https://community.atlassian.com/t5/Jira-Service-Management/Service-Desk-satisfaction-form-not-sending/qaq-p/827896

Everything in that case has been checked and confirmed.

I have confirmed that there are no post functions, it is only the transition which is updating the Resolution field,

 

I have attached screenshots of everything relevant and referenced in the other request, and have included the Properties on the transition, but am wary of adjusting those without understanding their purpose/function.

 

Setting status to Resolved does update the Resolution field as seen in screenshot 1

 

 

image.pngimage.png

 

image.png

 

image.png

 

Any help would be appreciated!

 

Regards,

-Trevor

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