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Service Desk cutomer access error

Since few days, I can't access to my customer access parameters in my service desk project.

And the customer portal is on error with a 403 Forbidden.


Someone can help me ?Sans titre.png


1 answer

Hello @Jean-François DAVID,

Thank you for reaching out to Atlassian Community!

Checking the details of your site, I can see that Jira Service Management is not active, it was removed, that’s why the portal is not working and you can’t access all the menus from the project settings. 

An email was sent to you on June 24 informing about that:

Screen Shot 2021-07-09 at 16.18.20.png

I can see that you created a ticket with our support related to the customer portal, so you can inform them as well so they can reach out to our customer advocates to check if it’s still possible to recover it.

I also added an internal comment informing about this and the link to this thread.

Kind regards,

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