When hitting the Requests page within a service desk portal, the results will never load.
This has been the case with several users, but not all. It also happens in multiple browsers.
We see this in the browser console:
"Failed to load resource: /rest/servicedesk/1/customer/models:1 the server responded with a status of 500 ()"
A screenshot of the page not loading when changing the view from "Open requests" to "All Requests"
Any ideas on how to troubleshoot this or what is happening here?
Hi @Shane Doyle ,
Based on your issue description I was able to find the following KB, I recommend you to check the Diagnosis section to see if this might be your issue.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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