Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

Community
Products
Jira Service Management
Questions
Service Desk Outgoing E-Mails with Corporate Identity

Service Desk Outgoing E-Mails with Corporate Identity

Hello,

is there a possibility to implement our corporate identity in outgoing e-mails from JIRA Service Desk?

Thanks.

Kind regards

Michael

3 answers

0 votes

You can edit (with winrar) the plugin and change some file to do that

In folder > servicedesk > notifications > *.soy

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Reply

0 votes

Well, thanks for your answers, yes we are using the serve version. It's a little pity for the usage from ServiceDesk with external customers. I think it would be a nice feature for future.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Reply

0 votes

Presuming you are using the Server version, JIRA uses Velocity (.vm) files to package up what gets included in those emails. I assume JIRA Service Desk does the same.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

nope it's hardcoded for JSD 2+

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Well, that's good to know. Even if not the answer I'd expected or the one Michael had wanted!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

TAGS