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Service Desk Issues after 9/20 Update

Following the Jira Service Desk update on 9/20, some (but not all) users were receiving an error when trying to submit a ticket yesterday. It was indicating that there were missing fields, even when all required fields were populated. Others could submit a ticket with no problem. This morning, all the tickets that users attempted to submit yesterday were sitting in our feed.

However, now it seems that our internal project settings are scrambled / not functioning correctly. Looking at our project settings and permissions, nothing appears to have changed. But we are no longer able to edit tickets, our SLA is not present on tickets, our automated comments aren't being added, among other similar issues.

1 answer

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Dirk Ronsmans Community Leader Sep 22, 2020

@Elliot Oleski

could you check your license count? It almost seems like your environment is going in to read-only mode what happens (I believe) when you are over your available agents count.

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