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Service Desk: How do I fix the "You do not have permission to view this attachment" error?


The screenshot below shows failures in the Processing Log for emails that failed and did not create tickets. I have made permissions updates for the affected users, but I have yet to do anything that allows these emails through. Is the failure happening in Jira or on our server? How do I fix this and allow these emails through? UPDATE...There are not attachments on all of the emails that are giving this error so I have no idea why we are getting an attachment error?




1 answer

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Mohammed Amine Community Leader Nov 29, 2021

I would suggest checking permission scheme and allowing all customer users to "Create Attachment" 

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