Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Service Desk - Email notification cycle

Please tell me the mail notification cycle (time) when changing the status or entering a comment.

See attached file.
→Status change and comment input are notified togethermail.png

I expected to be emailed by action.

But The following email was received
・Email status changes and comments together.
・Email status changes and comments separately.
So I thought there was an action monitoring cycle.

1 comment

Hi @z027827 

If multiple actions take place of a request in a short period of time Jira groups the email notifications together. So in your example this is correct. The ticket status changed and the agent commented within a few seconds or minutes of each other. 

The idea behind this is so you are not bombarded with email notifications every time something changes on a ticket request. 

 

-Mike

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,384 views 16 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you