Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Server Cloud Migaration ADFS entegration problem


We have a problem with ADFS integration. Users trying to log in after making the necessary configurations for ADFS , met the following error. Can anyone help or has anyone  met such a problem before? image.png

1 answer

0 votes
Dirk Ronsmans Community Leader May 23, 2022

Hey @Elif Güney ,

If your SSO is configured on the cloud environment incorrectly there's not much you can do without logging in.

Ideally you would always keep an account or two without the SSO policy available in the internal directory to avoid these things.

If you are stuck and locked out of your environment, I suggest raising a ticket with Atlassian ( to see if they can intervene in your environment directly.

Hi Dirk,


Thank you for you answer, we have internal account, that allow us to login. Could you please inform me how can i check or fix if it is a SSO configuration problem.


Dirk Ronsmans Community Leader May 24, 2022

Have you already set up anything on the instance like Atlassian Access? Or were you using another plugin to handle your SSO?

hi, we have atlassian acess and we also configurated user directory integration with ADFS. 

Dirk Ronsmans Community Leader May 24, 2022

Well if you have Atlassian Access then you'll have to go to those settings and validate your configuration. (endpoint/phrases/... ) and also on the Azure side.

Hi, Dirk


Thank you for your answers, i will try to contact with Atlassian Side



Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

217 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you