Server Cloud Migaration ADFS entegration problem

[Elif Gültekin]

Hi,

We have a problem with ADFS integration. Users trying to log in after making the necessary configurations for ADFS , met the following error. Can anyone help or has anyone  met such a problem before? 

[Dirk Ronsmans]

Hey @Elif Gültekin ,

If your SSO is configured on the cloud environment incorrectly there's not much you can do without logging in.

Ideally you would always keep an account or two without the SSO policy available in the internal directory to avoid these things.

If you are stuck and locked out of your environment, I suggest raising a ticket with Atlassian (https://support.atlassian.com/contact) to see if they can intervene in your environment directly.

[Elif Gültekin]

Hi Dirk,

Thank you for you answer, we have internal account, that allow us to login. Could you please inform me how can i check or fix if it is a SSO configuration problem.

Thanks

[Dirk Ronsmans]

Have you already set up anything on the instance like Atlassian Access? Or were you using another plugin to handle your SSO?

[Elif Gültekin]

hi, we have atlassian acess and we also configurated user directory integration with ADFS. 

[Dirk Ronsmans]

Well if you have Atlassian Access then you'll have to go to those settings and validate your configuration. (endpoint/phrases/... ) and also on the Azure side.

[Elif Gültekin]

Hi, Dirk

Thank you for your answers, i will try to contact with Atlassian Side

Thanks