Sending Jira Forms to customers by email

oleg_buzinov August 10, 2022

Hi, community!

I'm using Forms in Jira Service Management project to create issues. Forms are linked to request types and becomes a part of an issue description. In my project I need to make an approval step in which Approvers need to see all the Description (including Form from the Issue) to approve it. How can I add Forms to customer notification by email? Or is it possible to view request form in Service Management Portal only?

2 answers

0 votes
Rodrigo Dupim August 17, 2022

Hi Good Day, I need the same solution. Does anyone have any ideas?

0 votes
Karyna Tyrnavska _SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 10, 2022

Hi, @oleg_buzinov !

As I understand, you need to share forms externally? 

oleg_buzinov August 10, 2022

Yes, by sending it to email.

Karyna Tyrnavska _SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 11, 2022

You can achieve this by combining automation with Smart Jira Forms.

This add-on has been developed by my team and allows sharing forms externally.

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oleg_buzinov August 14, 2022

It's not exactly what I need.

I need to send the entire completed form in an automatic email notification to user. Not just sharing. 

Is it possible without using additional apps?

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