Hi we want to implement Jira Service Desk for a wide range of issues we have. For some issues we are working together with a third party who is handling som of our issues.
Is it posible to send a issue (possibly with all comments) to an external email adres when a specific status in the work flow is selected?
This isn't something that is possible with Jira out of the box - you would need to use a marketplace add on. We use Email this Issue, which has this functionality. We don't specifically use this bit of it so I can't comment on that aspect, but overall the app is great.
Hope that helps
@Hanno-Wybren Mook the fee is a flat $10 for up to 10 users per month, after that it is $2 per user (e.g. if you had 20 users it would be $40) but I do agree it is a potentially expensive add on, especially if you don't need the other features.
A potential work around would be to grant a licence to your third party and have them use the service desk too - but depending on your requirements this may not be practical.
Another potential workaround would be to add your third party as a customer, then create a linked issue for each issue that you want to forward to them so that you can email back and forth with them on the linked issue - it's a little messy but would work.
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