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Hello, I did everything that is written on the page: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html

on mxtool I see the correct configuration ...
but at https://domain-check.atlassian.com/ I keep jumping out:
Unknown server error without description

Przechwytywanie.JPG

2 answers

Try again or try on a different browser, you'll get the error

Screenshot 2020-03-30 at 7.22.08 AM.png

Running dig, indeed the records are missing:

dig -t TXT bok.mgk.net.pl




; <<>> DiG 9.10.6 <<>> -t TXT bok.mgk.net.pl

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54364

;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1




;; OPT PSEUDOSECTION:

; EDNS: version: 0, flags:; udp: 512

;; QUESTION SECTION:

;bok.mgk.net.pl. IN TXT




;; ANSWER SECTION:

bok.mgk.net.pl. 300 IN CNAME mgknetpl.freshdesk.com.

mgknetpl.freshdesk.com. 300 IN TXT "v=spf1 include:sendgrid.net include:mailgun.org ~all"




;; Query time: 640 msec

;; SERVER: 192.168.0.1#53(192.168.0.1)

;; WHEN: Mon Mar 30 07:23:51 +08 2020

;; MSG SIZE  rcvd: 144

Or you can use the online SPF checker such as https://mxtoolbox.com/spf.aspx to check to confirm. Have the record added to your domain's SPF records and DKIM record to your domain's DKIM records.

0 votes

Hello,

You can also use the following tool to help solve your issue and future similar problems if you ever have any https://easydmarc.com/spf-record-check-tools 

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