I'm still new to JSM and learning the ins and outs. I hope someone can help shed some light...
We've rolled out JSM to our company of approximately 600 employees. In doing some testing, one cannot email in a support ticket request unless you are listed in the Atlassian portal as a user (not necessarily with any licensing attached to the user - just needs to be listed as a user).
Is this correct?
Is there a way to configure JSM to allow inbound email-based ticket requests without being an Atlassian user?
And are there any benefits to being an Atlassian user related to JSM?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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