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Send in a new ticket request without being added into Atlassian portal?

Edited

Hi Everyone,

I'm still new to JSM and learning the ins and outs. I hope someone can help shed some light...

We've rolled out JSM to our company of approximately 600 employees. In doing some testing, one cannot email in a support ticket request unless you are listed in the Atlassian portal as a user (not necessarily with any licensing attached to the user - just needs to be listed as a user).

Is this correct?

Is there a way to configure JSM to allow inbound email-based ticket requests without being an Atlassian user?

And are there any benefits to being an Atlassian user related to JSM?

Thank you!

 

Joe

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