I want to set an automation rule in jira servicedesk (cloud)
So that - when an issue has not been updated for more than x mins (eg 5 mins so I can test it) an email is sent to the assignee and participants
My attempt is attached - what have I done wrong?
Hey @Jenny Thompson
status != done and updated <= -5m
I am not sure how Automation for Jira handles the 'currentuser()' which thinking about might be the issue. The current user would be the user that is set to run the automation so it won't find a distinct user. You may need something a bit more complex here.
I'll do some research to see if I can sort something out and maybe in that time someone else might have a solution for you. :p
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