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Send email to assignee when issue not updated for x mins

I want to set an automation rule in jira servicedesk (cloud)

So that - when an issue has not been updated for more than x mins (eg 5 mins so I can test it) an email is sent to the assignee and participants

My attempt is attached - what have I done wrong?

Thank you


idle rule.png

1 answer

0 votes

Hey @Jenny Thompson 


status != done and updated <= -5m 

I am not sure how Automation for Jira handles the 'currentuser()' which thinking about might be the issue. The current user would be the user that is set to run the automation so it won't find a distinct user. You may need something a bit more complex here. 

I'll do some research to see if I can sort something out and maybe in that time someone else might have a solution for you. :p


Thanks Brittany.

I tried the above sql and changed a ticket where i was assignee - waited for 5 - 6 mins but it did not email me  :(

Incidentally, i just noticed you have <= -5m

i had >"5m"

so if a ticket has not been updated for more than 5 mins an email will be sent to the assignee - have i got the >5 incorrect?

I did copy your syntax as i thought mine must be wrong.

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