I have been able to set up Jira automation so it creates a ticket with the reporter as a specified Customer but when the automation is run, the customer does not get an email about the ticket creation.
I can add a branch on ticket creation automation to email the reporter, but the email comes from a no-reply email.
My goal is to set up automation so:
Thanks for reaching out! You're close with your rule. In your Branch rule component, instead of using 'Current issue' which will refer to the issue in the trigger, select 'Most recently created issue' instead which will then act on your newly created issue.
Your rule then will look something like:
Feel free to reach out again if that doesn't work.
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