I would like to use jira service desk like email support tool. My typical situation is that I receive email from my customer and jira create new ticket. Then I usually reply to this customer email for more information and what I found out is that jira service desk send my response as standalone email.
For example when I chat with my customer about one topic and send 5 emails (replies,comments) jira will send it as 5 standalone emails.
It is possible to change this behaviour? What I need is to have same behaviour like I chat with customer via email client it means all mails are in one thread.
Thanks for help.
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