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Send Notifications Based on An Issue Type for a Project in Jira Cloud

We are trying to have an email notification sent out when a ticket of a specific issue type is created. We've followed this documentation https://confluence.atlassian.com/jirakb/send-notifications-based-on-issue-type-for-a-project-in-jira-server-678559814.html but the person who created the ticket and I are the only ones notified. I tried using the notification helper to determine what the problem was and it showed that the single users that I added to the notification scheme did not have permission to be notified about the ticket.

Screen Shot 2021-12-10 at 11.55.23 AM.png

After i did each step i made sure the draft was published and changes were applied. I was wondering if there was a simpler way to accomplish this task, we tried using jira automation as well but ran into permission where people we wanted to share with were given too much access. I have more screenshots on hand if there are any questions, thank you.

1 answer

Hi Spencer,

 

First, make sure that your user has access to see that ticket. SO the easiest way to go, is to access that ticket CIT-3629 -> access the admin button on the top -> permission helper, and first grant him rights to the ticket.

After that, if you set up the notification schema with access for him, he's gonna get emails.

-Albert

Hi Albert,

Why do they need to have permission to view the ticket if we just want them to be notified that the ticket was created? 

 

-Spencer

In this case, i see that you're on Cloud, use Automation for Jira to inform that users that a new ticket has been created.

Like Spencer Karrat likes this

ok we will try automation again

@Spencer Karratif you don;t succeed, let me know and i can help you step by step.

Some help would be appreciated because i'm not sure if using automation is the best solution

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