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Send Comment to Distribution List

I created an Outlook Exchange distribution list for the purpose of being able to use the address as ‘@' in a ticket comment and have notification e-mails sent to the members included in the DL. To do so, I added it as a user under my project. But e-mails are not being sent. Any ideas on how to achieve this?
Thank you!

1 answer

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Answer accepted

If it's not working you could use Jira Automation to create a workaround - 

  • Trigger - Comment added to ticket
  • Condition could be that it contains that email address or user in the comment
    • Advanced compare condition is the condition to use then the smart value {{comment.body}}
  • Action - Fire an email with the comment body 
    • Can use the {{comment.body}} smart value here as well to embed the comment content in the email 

Hope that helps

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