I'm looking to create a report to see when the busiest time of day is for our service desk requests to better schedule coverage.
I can't seem to find any reporting to let me enter a date range and have it show me how many requests were received on average each hour of the day in that range. (This would be based on the issue creation time).
Any thoughts on how that could be accomplished? Thanks much!
Thank you for reaching out.
I believe the Created vs Resolved chat might give you the information you need. You can follow the steps below to properly configure this gadget as you need:
P.S: This gadget can only be configured to get data from the previous 10 days if you select the period as hourly.
If you want to get data for older tickets, then I would recommend exporting your issues to CSV. Then, you can use some external spreadsheet software to get the time the issues were created and make a graphic considering that value.
Let us know if this information helps.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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