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I am facing an issue with my customer.
He is part of only the application access group not in browse permission of a project still he is able to create tickets from create button in change management project details as below.
Project Type: Service
Project Name: Change Management
Browse Permission: No( not added as single user not added as group)
Part of Global Permission: No
Application Access(Jira Service Management): Yes, (user part of group which only has app license)
@Alex Koxaras _Relational_ i got the solution. i go through my permission scheme and see create issue permission.
the create issue permission is granted to Group custom Field Value i.e Assignment group
it includes all groups in the Jira. So, any user which is having JSM license eligible to create issue from create issue button. As I removed this permission it's fixed the issue.
attaching the permission scheme screenshot.
Thanks for your support.
Hi @Saqib Dar
When you create a JSM project, you get certain choices about the customers from the project setting. If your project isn't setup to allow customers added to that specific project:
Then the above is connected to the customer access, to which you let Jira know who can become a customer and under which conditions.
Most likely you have setup your JSM project in such a way to allow customer from either an approved domain, or to create their own account.
Sorry, but this doesn't make any sense..
I've tried on my server instance with the following:
When the above user is not a customer, then he can't see the service desk and can't raise a request from portal.
When he is a customer, he can see the portal and raise a request as expected.
On the above image you've shared, you only mention about the customer role via the project settings. Did you also check on the "Customers" option from the project side bar?
So @Saqib Dar please correct any info below, because I'm a bit lost:
Are the above bullets correct?
Are you stating that this customer has access to your project via the project UI? If so, this means he/she has agent license against your JSM env. Can you confirm?
If he/she is just a customer - By default, they can also access your project via the Portal UI.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Yes the user has agent license, and it has access through Project UI When the user press create button it shows the project.
they are part of business type project not service.
Please elaborate this point I didn't get (If he/she is just a customer - By default, they can also access your project via the Portal UI)