Secondary Identity Provider - De-synced primary identity provider

[Sam Dillon - ADM]

Hi,

We were configuring an identity provider through Azure AD, with 200 users synced through the primary identity provider ADFS on the same domain. The second identity provider was configured and syncing only 7 users.

The secondary identity provider then was updated to use different groups to sync users with, these were newly created groups in Azure. As soon as this was done all synced users were deactivated, even the administrators and now no one is able to sign into Atlassian, nor the admins to reconfigure this to fix.

I am unable to raise a support as I need to sign into my account, which I am unable to do.

[Sam Dillon - ADM]

After searching, it appears to require the same resolution as the below. I really just need someone from Atlassian to see this and reactivate my account so I can reconfigure the identity provider for the organisation.

https://community.atlassian.com/t5/Jira-Service-Management/My-Account-is-deactivated-suddenly/qaq-p/2299656#M131238