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Searching Customers in a Service Desk Project

When searching on the Customers screen, what user properties is it actually searching against?

I can find someone with a username or email.  Are those the only two properties it searches?

 

 

2 answers

Oh, and this has been reported by others, and of course Atlassian can't be bothered to make this one-line fix.

https://jira.atlassian.com/browse/JSDCLOUD-9224

Well - I'll answer since I was searching to find an answer to a related idiotic behavior.

It seems that IF your customer has a personal name and an email address in the customer list, the search function ONLY searches the name part.

For example, you have a customer listed as 

Joe Customer (jcustomer@example.com)

and you search for 'example' you will not find that entry.   Only if you happen to know the NAME and search for Joe will you get a hit.

Alternatively, if the Customer ONLY has an email address, and appears like this in the listing:

acustomer@example.com (acustomer@example.com)

and you search for 'example', you will find it.

How dumb is that?

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