Search "View all results" only list 3 tickets

Darren Zuiderweg March 12, 2024

We are newly migrated to the cloud and that process went smooth overall. But now when we do a search, we see a long list of tickets in the preview, but when we click "View all results", only 3 tickets are listed...even through we could see 20+ in the search preview dropdown. Why would that be?

 

Thank you for any help you provide. 

1 answer

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Rebekka Heilmann _viadee_
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March 13, 2024

Hi @Darren Zuiderweg and welcome to the community!

Can you specify where you are searching? Are you using the issue search or the "general" search bar (See below)

Screenshot 2024-03-13 083022.png

The search bar does a JQL search that looks like this: text ~ "searchstring*". The "text" parameter searches fields like summary, description and comments.

Are you expecting more than 3 results? How does the JQL look when you see these 3 results? Are there any more clauses?

 

It might just be an indexing problem if you're newly migrated. The Atlassian Support can trigger a Reindex.

 

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