ScriptRunner behaviors that manipulate fields based on dropdown selections are not working in Chrome

[Noni Khutane]

I've encountered an issue with Script Runner behaviors not working correctly in Chrome v127 on Jira Service Management (JSM) portals for custom fields pulling info from Assets. The script functions as expected in Chrome v126, but fields are not being hidden or shown as they should be in Chrome v127.

This may be due to ScriptRunner failing or Chrome v127 not allowing certain JSON files associated with ScriptRunner to be executed.

The behaviors are working perfectly in Jira & JSM directly but no on the JSM portal.

Any insights or suggestions would be greatly appreciated.

[Katy Kelly · Accepted solution]

Adaptavist's development team is aware of the issue with Chrome's latest update 127, where the Mutation Events were deprecated. You can track the progress of this issue using the following dev ticket: https://assist.adaptavist.com/browse/SRJIRA-7385

This is also noted at the top of our support portal. 

Thanks,

Katy

Head of Product Support - Adaptavist 

[Gonchik Tsymzhitov]

Thanks ! @Katy Kelly 

[Graham Twine]

Hello @Noni Khutane shot in the dark,

In the behavior mapping is the "Use Service Desk mapping" radio button selected?

I suspect as you have defined a specific version of Chrome this is the case but worth asking

[Noni Khutane]

Hi Graham 

Yes it was.