Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Saving issue mail history

Edited

Hello everyone! We have business need to save mail history, so when SM agent replies to customer, this message also would have all previous messaging of this task. Is it possible? Have a nice day!

1 answer

1 accepted

2 votes
Answer accepted
Jack Brickey Community Leader Mar 29, 2021

Hi @Даниил , do you mean that you wanted your responses to the customer to include the public comment history (quoted/threaded messaging)? Or do you mean you need access to old emails? The former is a suggestion that is in progress of being developed and I suspect we will see this in a few months and certainly this year. If you need immediately then you will need to consider and addon app. I use JETI for this but there are other solutions like JEMH. For the later, if you are using a customer email you will have access to emails based upon your email server, e.g. gmail or exchange. If you 

Hi, @Jack Brickey ! May be comment history is acceptable, but having access to old emails is what we need. I'll check for addons, thank you. Also, you didn't end your message.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

635 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you