You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.
Join groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hello everyone! We have business need to save mail history, so when SM agent replies to customer, this message also would have all previous messaging of this task. Is it possible? Have a nice day!
Hi @Даниил , do you mean that you wanted your responses to the customer to include the public comment history (quoted/threaded messaging)? Or do you mean you need access to old emails? The former is a suggestion that is in progress of being developed and I suspect we will see this in a few months and certainly this year. If you need immediately then you will need to consider and addon app. I use JETI for this but there are other solutions like JEMH. For the later, if you are using a customer email you will have access to emails based upon your email server, e.g. gmail or exchange. If you
Hi, @Jack ! May be comment history is acceptable, but having access to old emails is what we need. I'll check for addons, thank you. Also, you didn't end your message.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.