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Saving issue mail history

Edited

Hello everyone! We have business need to save mail history, so when SM agent replies to customer, this message also would have all previous messaging of this task. Is it possible? Have a nice day!

2 answers

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Answer accepted
Jack Brickey Community Leader Mar 29, 2021

Hi @Даниил , do you mean that you wanted your responses to the customer to include the public comment history (quoted/threaded messaging)? Or do you mean you need access to old emails? The former is a suggestion that is in progress of being developed and I suspect we will see this in a few months and certainly this year. If you need immediately then you will need to consider and addon app. I use JETI for this but there are other solutions like JEMH. For the later, if you are using a customer email you will have access to emails based upon your email server, e.g. gmail or exchange. If you 

Hi, @Jack Brickey ! May be comment history is acceptable, but having access to old emails is what we need. I'll check for addons, thank you. Also, you didn't end your message.

Any news regarding this topic?

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