Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Same Fields Managed and Locked in different Languages

In our JSD we hav for e.q the field request participants(Managed) and one field in Request Participants(Locked) with an other Language. This brings the Problem when i would like to mention a request participant in the Manged field its not Possible but mails working when i change the field on to the managed field mention works but mail not. Screenshot_2021-02-05 Custom fields - WITTE Helpcenter.png

1 answer

Hey Heiko, 

Depending on your configuration, you should preferably just stick to a single field but have it translated if the user's profile language changes. To do that, click on the gear wheel icon at the right side of the field (the Managed request participants field in this case), and select "Translation". Set the translation accordingly, and make sure the field is associated to the correct request forms/screens. 

As for the mentions not working, that needs to be investigated further as the Request Participants field should work for both mentions, and for sending notifications out.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you