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SMS validation during issue creation

Hi All :)


For one of my request on JSD portal I need to add sms validation. Sms code should be send to reporter and after add this code on form issue will be created. Is it possible in JIRA? Do you improve something like this in your organisations?




1 answer

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Answer accepted
moofoo Atlassian Team Sep 03, 2020

Hi Sebastian,

Thanks so much for your question.

This is not a feature that Jira or Jira Service Desk ship out of the box. But you can raise a feature request on .

I have an idea on how you could do that, however, this won’t be trivial.

The idea is to use the automation plugin provided by JSD. You will need a 3rd party SMS service provider to send the messages and a way to persist the codes in between sending them and verifying them, like a hidden issue field (let’s call it smsCode for example). You will also need to set up an intermediate issue status together with the transition that prohibits issues from moving further without fulfilling this status (let’s call it “Awaiting SMS code validation“ for now). And you will have to set up the code verification somehow, for example by having customers to add a comment with the code and then comparing the comment text with the value in the hidden issue field.

The workflow is:

  1. customer creates request

  2. automatically transition it to the “Awaiting SMS code validation” status

  3. (automation rule “on issue created”) send an SMS code and set a hidden issue field smsCode value to that code

  4. (automation rule “comment by customer added”) (when: comment = smsCode field) transition issue to the next status

This is a very rough example so it would not count the invalid codes or expire the code after some time (unless you set up corresponding automation), but it should give you an idea on where to start.

Thank you,

Jira Service Desk team

P.S. if this answer is correct, please click the ‘accept answer’ button

Hi @moofoo 


Could you explain what do you mean saying: "automation plugin provided by JSD"?




moofoo Atlassian Team Sep 10, 2020

@Sebastian Krzewiński Go to project settings -> Automation

Screen Shot 2020-09-11 at 10.11.09 am.png

Hi @moofoo thanks for ideas! :)

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