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SLAs don't stop in some tickets

Michael Smith
Michael Smith December 24, 2020

Today we are encountering problems with SLAs. It must stop when a ticket is closed. But in some tickets, it stopped, in other tickets, it is still counting regardless the tickets are closed. All tickets from the same project and use the same SLA.

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Any ideas?

Thank you.

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Jack Brickey
Jack Brickey
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December 24, 2020

On the surface all looks clean so I’m thinking bug. However, a bit of sleuth work might reveal something. Compare the history of an issue that stopped to one that did not and see if there is any clue. Short of that reach out to Atlassian Support. Many moons ago there was a similar bug. 

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Michael Smith
Michael Smith December 24, 2020

Thank you@Jack Brickey

I've stopped SLAs by restarting Jira and cleaning plugins' cache. 

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