Today we are encountering problems with SLAs. It must stop when a ticket is closed. But in some tickets, it stopped, in other tickets, it is still counting regardless the tickets are closed. All tickets from the same project and use the same SLA.
On the surface all looks clean so I’m thinking bug. However, a bit of sleuth work might reveal something. Compare the history of an issue that stopped to one that did not and see if there is any clue. Short of that reach out to Atlassian Support. Many moons ago there was a similar bug.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events