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SLAs don't stop in some tickets

Today we are encountering problems with SLAs. It must stop when a ticket is closed. But in some tickets, it stopped, in other tickets, it is still counting regardless the tickets are closed. All tickets from the same project and use the same SLA.


Any ideas?

Thank you.

2 answers

2 accepted

1 vote
Answer accepted
Jack Community Leader Dec 24, 2020

On the surface all looks clean so I’m thinking bug. However, a bit of sleuth work might reveal something. Compare the history of an issue that stopped to one that did not and see if there is any clue. Short of that reach out to Atlassian Support. Many moons ago there was a similar bug. 

0 votes
Answer accepted

Thank you@Jack

I've stopped SLAs by restarting Jira and cleaning plugins' cache. 

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