I´d like to ask you about SLA settings for a Project. The point is that it is not just about Priority but also Urgency and Impact. I´m usually setting Priority from Project settings ->SLA -> Time to Resolution.
But not sure if I need to add Impact and Urgency from the Issue type workflow somehow.
I'll appreciate any detailed information ( step by step ) you can provide me with.
Thank you in advance,
Hi @hristo.iliev ,
If you want to add different SLA goals based on Severity and Urgency fields, just navigate to Project Settings >SLAs and select the SLA you want to edit. Click the ... at the right top corner and click Edit.
Then just navigate to Goals section, click + sign and add your Severity and Urgency conditions in the JQL part like this:
Then click Save. It's basically the same process as priority.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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