Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,239
Community Members
 
Community Events
176
Community Groups

SLA should run only one time

Hello there,

I do have an issue, that a SLA will start a second time, if the start condition is reached again after the SLA is completed or breached for the first time.

The start condition is:

- entered status "Waiting for 2nd Level"

and the end condition is:

- entered status "2nd Level"

 

If the ticket has already been in the status "2nd level" and there is the need to transition it back to the status "waiting for 2nd level" the SLA should not start over again.

 

Can anybody help me?

1 answer

0 votes

Hi @Simone Kaden 

Is this a question about Confluence, as you state on your initial post, or about JSM?

Hi @Alex Koxaras _Relational_ ,

this is about JSM, did i state it as a confluence problem?

Yup, but I changed it category :) 

Now, out of the box you can't do what you want, at least not without adding another condition. From the way I see it you:

  • Either create a new status which issues will go so that they will not pass again from the same status
  • Add a new condition (e.g. issue assigned)
  • Use an app from the marketplace which is more versatile 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events