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SLA setting

Alex Lee May 17, 2023

Hi All,

 

Can I set SLA (resolve within 4d) to one type of issue, and SLA (resolve within 7d) to another type of issue with in the same Service Management Project in Cloud?

 

Thanks,

Alex

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Alex Koxaras _Relational_
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May 17, 2023

Ηι @Alex Lee 

Yes, of course you can! You just have to add another goal and write the corresponding jql, e.g.:

issuetype = issue_types_name_of_4d_goal

issuetype = issue_types_name_of_7d_goal

Alex Lee May 17, 2023

Thank you for your prompt response!

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