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SLA service time value

Deleted user June 24, 2021

Good morning, there was a demand here where I need to present in a field the time that a call took to be answered, is there any function or native field of the jira? do you have any guidance on how it can be done?

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Jack Brickey
Jack Brickey
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June 24, 2021

If you are literally talking about a phone call then no there is no OOTB solution. However, manually the agent can reply (comment) to the customer and that can be used for Time to First Response.

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